All devices ordered directly from AVOV are guaranteed to a 1 year hardware warranty. This may include an RMA or replacement of your device. If you have purchased your device from a Re-seller or Distributor please contact them directly for your RMA/Returns information and what their policies entail.
Refunds & Exchanges
If merchandise is defective, we will replace it within 21 days of the product delivery date. Defective item or content discrepancies must be reported within 21 days of delivery. You must notify us within 21 days of receiving the item by email (email@example.com). Buyer must contact us by email prior to shipping it back.
Returns must have all original packaging and accessories. Item must be shipped back in new, ready-to-sell condition and properly packed.
All shipping charges are not refundable. We will not accept any responsibility for items lost or damaged during return transit.
If you have merchandise that is malfunctioning or seems to be defective, we will do our best to help you obtain technical support from our team or make arrangements to repair the product. In many cases, we can diagnose and resolve concerns over our help-desk.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Send e-mail to us(firstname.lastname@example.org) – if you have any issues
REFUNDS (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If there is damage on the device and/or packaging missing when we inspect it, we will charge a 10% re-stock fee.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
EXCHANGES (if applicable):
We only replace items if they are defective, damaged or not repairable on-site by our RMA department. All shipping costs are non refundable and customer is responsible for new product shipping cost. Send e-mail to us(email@example.com) to get more information on returns and exchanges