All devices ordered directly from AVOVTECH are guaranteed to a 1 year hardware warranty. This may include an RMA or replacement of your device. If you have purchased your device from a Re-seller or Distributor please contact them directly for your RMA/Returns information and what their policies entail.
Refunds & Exchanges
If merchandise is defective, we will replace it within 14 days of the product delivery date. Defective item or content discrepancies must be reported within 14 days of delivery. You must notify us within 14 days of receiving the item by email (firstname.lastname@example.org). Buyer must contact us by email prior to shipping it back.
Returns must have all original packaging and accessories. Item must be shipped back in new, ready-to-sell condition and properly packed.
All shipping charges are not refundable. We will not accept any responsibility for items lost or damaged during return transit.
If you have merchandise that is malfunctioning or seems to be defective, we will do our best to help you obtain technical support from our team or make arrangements to repair the product. In many cases, we can diagnose and resolve concerns.
- Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.
- To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- Send e-mail to us(email@example.com) – if you have any issues
REFUNDS (if applicable):
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If there is damage on the device and/or packaging missing when we inspect it, we will charge a 10% re-stock fee.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
EXCHANGES (if applicable):
- We only replace items if they are defective, damaged or not repairable on-site by our RMA department.
- All shipping costs are non-refundable and customer is responsible for new product shipping cost.
- Send e-mail to us(firstname.lastname@example.org) to get more information on returns and exchanges.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping cost will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.